Often we can solve fit problems in the foot part by sending you new insoles and/or a heel lift. If the boot feels a bit too big in the foot, a thicker insole will solve the problem perfectly.

If the boot is a bit too tight in the foot, we can send a thinner insole and that problem will also be solved. Therefore, it is important that you contact us BEFORE returning the boot as the problem can usually be easily solved by us sending you new insoles.

TIP! You can try removing the insole at home to feel how much extra space your foot gets. If you have a thinner insole at home, you can of course use it. Try to experiment to find what suits you best.

The most important thing is that the riding boot is not too low – rather a little too high than too low. If the boot feels somewhat too high at first, we can send you heel inserts that you can use until the boot has conformed to your leg.

The boot MUST BE TIGHT when you try it on for the first time. Don't worry if there's a gap of up to 4 cm.

If the zipper goes up easily or relatively easily the first time, the boot will be too big. In that case, we recommend going down one size in width.

If the gap is 4 cm or more, we recommend going up one size in width.


It is important that you carefully follow our guide for fitting riding boots.

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HOW TO PROPERLY FIT THE BOOT!
Here, you need patience and let the boot do the work.

• Start by stretching the shaft by hand before putting on the boot.
  
• Then, put on the boot and pull up the zipper as far as you can.
  
• When it stops, walk around in the boot or sit down and relax a bit so that your leg can warm up the material.
  
• After a few minutes, pull up the zipper a little more.
  
• Be careful to keep a finger inside the zipper so it doesn't pinch you or get stuck in your riding sock.
  
• Pull up the zipper a little more, in steps.
• Once you have pulled up the zipper almost all the way, you can close the top snap and wear the riding boot for about 20-30 minutes.
• Done! The boot is now fitted, and you can get on your horse.
  
  

Our material is completely unique in that it molds itself around your ankle and calf with the help of your BODY HEAT. The material expands with heat, which is why it is so important that you DO NOT RUSH when trying on the boot for the first time.

Generally, if you go up one shoe size, e.g., from 39 to 40, the boot will not be taller but 0.5 cm wider in the calf. If you go from 39 to 38, it will be 0.5 cm tighter.

If, for example, you have a 39 2 HIGH and it fits very tightly, and you're wondering if a 39 3 HIGH would be better, you can count on the difference between the widths within the same shoe size being 1.5-2 cm. This is quite a bit if you feel the boot might be just a little too tight. If you can't close the zipper at all, you should go up one size in the calf.

Another example could be that shoe size 39 2 HIGH feels a bit too narrow in the foot but is perfect in height and width. In that case, we will replace your insole to give your foot more room, and we won't change anything else. Since we insert a thinner sole, the boot might become a few millimeters taller, but if that's not desired, a heel lift will solve it.

TIP! You can try taking out the insole at home to feel how much extra space your foot gets.

If you wish to exchange for a different size, please contact us first so we can reserve it for you. If you are in a hurry to receive the new boots, we recommend placing a new order and then returning the first pair. This is faster than waiting for us to receive your return before we ship an exchange.

Contact us at support@noohnooh.com and always provide your order number.

If you wish to return your products, you can do so within 14 days from the date you picked up your order. All products must be returned in new condition with all accompanying items. If you received a gift with your order, for example a saddle pad when purchasing riding boots, this must also be returned.

Please use the return slip included with your order. If you have lost it, we can email you a new one. The easiest way to reach us is at support@noohnooh.com.

No, we do not offer test rides with the riding boots; if they are to be exchanged or returned, they must be unused and in new condition.

It is perfectly fine to cancel your purchase, for any reason, as long as it is done within 14 days of receiving the package.

You need to contact us at support@noohnooh.com before making your return. Please make sure to state your order number when you contact us

A return fee will be charged for returns:

• Sweden: 89 SEK
• Europe: 250 SEK
• Norway & UK: Returns are handled independently and paid for by the customer
• USA & rest of the world: Returns are handled independently and paid for by the customer

The amount will be deducted from the refund.

If you have purchased products marked "Final Sale", returns, complaints, or exchanges are not applicable.

Products marked as Final Sale are sold at heavily discounted prices and are therefore not covered by:

- Exchanges
- Returns
- Right of withdrawal
- Complaints due to size or fit

Complaints are still valid for original manufacturing defects, in accordance with the Consumer Sales Act.

Your first exchange is free of charge within Sweden. Use the return slip that came with your delivery and remember to contact us before sending back your item.

• Sweden: First exchange is free, thereafter 59 SEK
• Europe: Exchange costs 79 SEK
• Norway & UK: Exchange is handled and paid for by the customer
• USA & Rest of World: Exchange is handled and paid for by the customer

If you choose to make a return, i.e., you cancel your purchase and return an unused item with any accompanying accessories, we will refund the full amount minus a return fee of currently SEK 89 within Sweden and €25 for other European countries. This will be deducted from the total sum.

You email us at support@noohnooh.com and provide your order number.

If you wish to exchange or return an unused item that you purchased at a fair or event, i.e., not via the website, you may do so within 14 days, and you are responsible for the shipping costs.

We will refund the full purchase amount, and remember to contact us beforehand and include a copy of your purchase receipt.

You can read all about our boot guarantees and your consumer rights HERE